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Our vision for accommodation based Supported Housing is to improve the quality of life and to promote independence for mental health, vulnerable and socially excluded people. We deliver this through quality housing support services that offer value for money and better meet the needs of individuals. The environment we offer the service user is secure, high quality, cost effective and relevant services that are personalized, flexible to changing support needs, well managed, reliable, and can evidence positive outcomes.

This high-quality service is achieved by focusing on the following factors:

Recruitment of professional and compassionate staff.

Developing and then maintaining an exceptional benchmark for the standard of care provided

Securing the highest level of review by governing organisations.

These fundamental operational success factors give our organisation ability to understand, manage and act upon the key services delivery. In addition, the organisation has the ability to identify the need for additional staffing resources, including the timing of recruitment and the subsequent retainment, motivation, and nurturing of staff. This ensure the appropriate quota and skill level of resources are in place to satisfy the demands of residents. The delegation of roles and responsibilities enables the organisation to leverage individual abilities, combined with the energy obtained through working as a cohesive team, leading to an efficient operation. Other key operational duties, that enable the organisation to operate effectively include having an adequate understanding of key, relevant regulation, procedures and policies that are pertinent to the successful operational of a supported living business i.e. Care Quality Commission (CQC) standards and regulations as outlined in the Health and Social Care Act.

1. To ensure supported accommodation is accessible only to people with identified support needs.

2. To provide supported housing which is fit for purpose and benefits from: Modern room standards. Modern alarm call equipment which is compatible with telecare and telehealth. Doors, hallways etc., that are compliant under the Disability Discrimination Act. Provides modern and sufficient mobility scooter storage facilities. Modern energy efficient standards. Enables new tenants to retain a link to their existing community.

3. To provide support which is not linked only to designated accommodation – but can float into the community to support older people in their own home.

4. That the service is linked to health care, social care and private personal care providers to maximise the beneficial outcomes for residents and limit the costs associated with GP visits/ hospital admissions.

5. That the link between a specified Supported Housing Officer and each supported housing scheme is retained. Residents are able to move between different types of sheltered housing as their support needs escalate.

Trinity Healthcare Group acknowledges that our service user may need support to exercise their rights as citizens and access public service available to them. In order to support service users to maintain their place in society, the service assists users in the following ways: 

Where appropriate, making sure that service users exercise their right to vote in elections and to make themselves aware of the democratic process. 

Making sure that service users have full and equal access to all parts of the NHS.

Supporting service users to claim all appropriate welfare benefits and social services.

Supporting users to access public services, such as libraries and education services.

Supporting users to undertake voluntary work if they so wish. 

Supporting users to find appropriate employment. 

Ensuring the service complies with the Human Rights Act 1998. 

Trinity Healthcare Group will ensure that information we hold about service users is always kept confidential in accordance with The GDPR 2016. There are exceptions to this rule in extreme cases where personal data relating to a service user mental and / or physical health could be passed on without explicit consent if this is deemed necessary to protect the vital interests of the tenant and / or the safety of others. 

Trinity Healthcare Group understands that service users come into our service from a variety of settings and believes that it is important to encourage our users to take advantage of the opportunities on offer to them in the community. This is done by: 

Encouraging, enabling and empowering our service users to lead as much of an independent lifestyle as possible. 

Supporting our service users to maintain contact with their friends and family.

Encouraging service users to have access to and contribute to the records of their own support package, such as their review meeting reports. 

Holding regular house meetings so that all aspects of the day-to-day running of the properties are discussed with the users. 

Trinity Healthcare Group Supported Living Service recognises that life in a communal setting and the need to accept assistance with personal tasks are inherently invasive of an individual’s privacy. We therefore aim to retain as much of the individual’s privacy as possible in the following ways:

Giving assistance in intimate situations as discreetly as possible. 

Supporting service users to personalize their private living space. 

Offering a range of communal areas around the properties for service users to be alone or with selected others. 

Providing locks on bedroom doors, for which service users have their own key.

Ensuring that all staff adheres to the service’s policy on entering service users’ bedrooms.

How We Assess Tenant’s Needs

A full assessment of needs is undertaken on each potential service user referred to the service. This assessment covers the range of health and social needs set out in the Department of Health guidance. 

This assessment is then reviewed and updated on admission. 

During the first six weeks of the placement, the service user assigned key worker will complete, with the service user and those involved in their care, a detailed and coherent risk assessment and an individual support package based on their most current assessment of needs. All information is treated as confidential and discussed with the service manager to ensure that the service can continue to manage the identified risks and meet the tenant’s needs. 

Within the 6th week of a new placement, the service will organize a review meeting to which the service user, their care team, and others involved in their care, will be invited to review the placements and discuss any issues that have arisen during the initial period, with a view to making any appropriate amendments to the proposed plan of care. 

Trinity Healthcare Group recognises that risk taking is a vital and often enjoyable part of life and of social activity and that some service users will wish to take certain risks. 

We therefore do not aim to provide a totally risk-free environment. However, we do as far as practicable; ensure that users are not subjected to any unnecessary hazards. If a service user wishes to be included and take part in an activity that involves risk,  

Trinity Healthcare Group will ensure that the service user has information available to them, in a format they understand, in order that they can make informed decisions about the risk, and carry out a thorough risk assessment with the individual. 

Such risk assessments will be regularly reviewed, with the participation of all parties, in the light of experience. 

Within the first six weeks of admission, each new service user has a full risk assessment completed by his or her key worker. This risk assessment will then be updated if new risks are identified, or if there is a change in any of their existing risk factors. 

Trinity Healthcare Group will ensure that all service user live their lives as fully as possible by doing the following: 

• Encouraging service user to continue to enjoy as wide a range of individual and group activities and interests as possible, both inside and outside the service, by continuing with existing hobbies, pursuits and relationships, and to explore new experiences. 
• Giving service user the opportunity, if they wish, to participate in group trips and activities organised by the service. (On some occasions there may be a contributory charge for trips and activities. Where this applies, details will be made clear to service user.) 
• Recognising that food and drink is an important part of social life and ensuring that meals are pleasant and unhurried occasions also providing opportunities for social interaction. Individuals are encouraged to participate in a weekly communal meal with fellow users. Service users are encouraged and supported to complete an individual weekly meal planner.  Trinity Healthcare Group supports service users with special dietary requirements, as advised by a specialist and agreed in the individual’s support plan. 

The physical environment of each property is designed for the service users’ convenience and comfort: 

The buildings and grounds are maintained in a safe condition. 

Toilet, washing and bathing facilities are suitable for all service users. 

Any specialist equipment for individuals is identified and made available. 

Service User have safe, comfortable bedrooms with their own possessions around them. 

The premises are kept clean, hygienic and free from unpleasant odors, with systems in place to control the spread of infection. 

Individual service user take responsibility for their own bedroom with the appropriate support. 

Fire Precautions, Associated Emergency Procedures and Safe Working Practices

All service users are made aware of the action to be taken in the event of a fire or other emergency. The service conforms to all guidance on promoting and protecting the health, safety and welfare of the service users, staff and visitors. 

All service users are encouraged and supported, if they wish, to maintain contact with their families and friends, but can choose whom to see, when and where. If a service user wishes to be represented in any dealing with the service by a nominated friend, relative, professional person or advocate,  Trinity Healthcare Group will respect their wishes and facilitate this. 

Service Users who wish to practice their religion are given support to do so. The service will:

Contact any local place of worship on a service users’ behalf and arrange transport if required. 

In the communal areas of the home,  Trinity Healthcare Group will celebrate all Christian festivals. However, if a service user wishes, they can choose not to participate. 

Strive to meet the needs of a user/s of a different faith / religion. These will be discussed with the Registered Manager prior to admission.